Shopping grief

[callmemadam]

I’ve just waited an hour and twenty minutes in a queue to book a Tesco delivery for the week before Christmas. That’s much worse than the midnight sessions I had to have earlier in the year. ‘We’re sorry for any inconvenience and thank you for your patience’. I am not a patient person and nearly fainted with the stress of it. When I finally got on, I could only get a Monday slot, which means I will have to pay for delivery. I have midweek delivery saver and today’s booking was supposed to be for delivery saver customers. Customer loyalty? Counts for nothing.

Update. Just out of curiosity, I Googled 'complaints about Tesco on Twitter'. Blimey! Too many for me to read them all. Some people waiting over two hours? People having three devices open at the same time (app, PC, laptop) to see if one was quicker than the other? Getting on the site at last only to have it crash? Oh, Tesco. You should have been ready for this nonsense.

Comments

[dozydormouse]

I’m sorry. They lost all my loyalty when they wouldn’t deliver to me when I was ill in March and April because I wasn’t on the right lists.

I know they had no warning the first time but this time they have.

[callmemadam]

Thank you. I was furious early in the year when I couldn't get slots.

I agree that they should have been ready for this.

[gwendraith]

Sorry you had trouble. I have booked this morning with no problem at all (for 23rd Dec Christmas week). There was loads of slots. I now have five bookings between now and Christmas, all midweek as like you I have the midweek saver.

[callmemadam]

That is so unfair! 23rd was what I wanted. I wonder if it's a postcode thing? My sister is in Scotland and she never has any trouble with either Tesco or Morrisons. You wouldn't believe how ill this has made me feel. I am full of hatred for Tesco ATM for putting me through it.

Edit. I just went to the site again and you literally cannot do *anything* e.g. change an order, except sit in a queue for Christmas slots. I really think they're letting people down. And they're making huge profits!

[gwendraith]

That is bizarre. I have just looked again and it is all working normally although there are now no slots left for the days I would have wanted if I didn't already have one, but then I wonder if that's because I already have one and they are trying to prevent people overbooking with slots every day by blanking them out? I also wonder if they have a technical issue in your area causing the problem and slowing the site down? I'm so sorry you are having this problem and it's made you feel awful *hugs*.

[callmemadam]

It's odd there should be such a difference. I sent them a stinking email about it.

Thank you!